NONTANDO RULASHE
Results-Driven Customer Service & Administrative Professional
Port Elizabeth, ZA.About
Highly experienced Customer Service and Administrative Professional with a proven track record in sales support, IT assistance, and client liaison. Skilled in optimizing front-office operations, managing CRM systems, and resolving complex technical issues to enhance customer satisfaction and operational efficiency. Seeking to leverage strong organizational skills and client service expertise to drive growth and contribute impactful solutions within a dynamic, forward-thinking organization.
Work
Brands Africa
|After Sales Customer Liaison
Port Elizabeth, Eastern Cape, South Africa
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Summary
Managed comprehensive after-sales support, optimizing warranty claims and logistics to enhance customer satisfaction and operational efficiency.
Highlights
Managed end-to-end warranty claims processes and spare parts ordering, ensuring timely resolution and maintaining strong supplier relationships.
Coordinated and optimized courier services and shipments for product deliveries, improving logistics efficiency and ensuring timely arrival of goods.
Provided expert product support and comprehensive information to a network of retail stores, enhancing product understanding and reducing post-sales inquiries.
Acted as primary client liaison, fostering positive relationships with customers and suppliers to ensure smooth after-sales operations and service excellence.
Eastern Cape Motors
|Customer Care Consultant
Port Elizabeth, Eastern Cape, South Africa
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Summary
Delivered exceptional front-line customer service and managed administrative tasks, enhancing client experience and operational flow.
Highlights
Managed comprehensive booking schedules and maintained the CRM diary, ensuring efficient resource allocation and seamless customer interactions.
Provided exceptional front-line customer service, welcoming clients, facilitating vehicle sign-ins, and conducting proactive after-service follow-ups to enhance satisfaction.
Generated accurate service quotes and processed end-of-day handovers, contributing to transparent billing and operational efficiency.
Sanlam Life
|Financial Advisor
Port Elizabeth, Eastern Cape, South Africa
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Summary
Conducted financial needs analyses and presented tailored product solutions to clients, supporting their financial planning objectives.
Highlights
Conducted detailed financial needs analyses for clients, developing and presenting tailored product solutions to meet individual objectives.
Actively engaged with clients to understand their financial goals and provided expert advice on suitable insurance and investment products.
Participated in ongoing professional development and client engagement meetings, enhancing expertise in financial products and client relationship management.
Grant Thornton
|Personal Assistant
Port Elizabeth, Eastern Cape, South Africa
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Summary
Provided comprehensive administrative and executive support to directors, streamlining office operations and managing financial documentation.
Highlights
Provided comprehensive administrative and executive support to directors, managing schedules, correspondence, and office operations to ensure seamless workflow.
Managed account reconciliation and facilitated the efficient processing of BEE certificates, ensuring compliance and accurate financial record-keeping.
Vodacom
|Data Consultant
Port Elizabeth, Eastern Cape, South Africa
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Summary
Delivered specialized technical support for data services and managed customer accounts, ensuring high satisfaction and service functionality.
Highlights
Delivered specialized technical support for internet modems, email configurations, and mobile devices, resolving complex issues for customers.
Managed customer accounts and performed in-depth technical troubleshooting, ensuring optimal service functionality and high customer satisfaction.
Educated customers on product features and best practices, reducing repeat inquiries and enhancing user experience with data services.
Incredible Connections
|Sales Executive
Port Elizabeth, Eastern Cape, South Africa
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Summary
Provided expert product knowledge and in-store customer service, contributing to sales targets and enhancing the shopping experience.
Highlights
Provided expert product knowledge and delivered exceptional in-store customer service, guiding clients through product selections and enhancing their shopping experience.
Actively engaged with customers to understand their needs and recommend appropriate electronic products, contributing to sales targets and customer loyalty.
RHG IT Solutions
|Facilitator
Port Elizabeth, Eastern Cape, South Africa
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Summary
Developed and delivered training materials for billing systems, enhancing user proficiency and operational efficiency.
Highlights
Developed comprehensive training materials for complex billing systems, enhancing user proficiency and operational efficiency across the organization.
Delivered engaging presentations and workshops to diverse audiences, effectively communicating technical information and facilitating skill development.
Edgars
|Service Centre Operator
Port Elizabeth, Eastern Cape, South Africa
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Summary
Managed customer returns, refunds, and till operations, ensuring accurate transactions and positive customer experiences.
Highlights
Managed all aspects of customer returns, refunds, and till operations, ensuring accurate transactions and positive customer experiences.
Processed a high volume of daily transactions while maintaining strict adherence to company policies and financial controls.
Education
CTI Education Group
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Diploma (NQF Level 6)
Information Technology Engineering
Strelitzia High School
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Senior Certificate (Grade 12)
Academic Subjects
Courses
English
Afrikaans
Maths
Biology
Science
Typing
Languages
English
Afrikaans
Skills
Customer Service & Support
Customer Service, After-Sales Support, Client Liaison, Call Center Operations, Front Desk Operations, Technical Troubleshooting, Problem Resolution, Customer Relationship Management (CRM).
Administrative & Office Management
Office Administration, Diary Management, Data Entry, Account Reconciliation, Executive Support, Document Processing, Office Operations.
Technical Skills
IT Support, Linux Administration Basics, CRM Systems, Internet Modems, Email Setups, Mobile Device Support.
Software Proficiency
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Publisher, Microsoft FrontPage, Microsoft InfoPath.
Sales & Financial Support
Sales Support, Financial Needs Analysis, Product Solutions, Quote Generation, Warranty Claims Management, Retail Operations.
Training & Development
Training Material Development, Presentations, Facilitation, Workshops.